FAQ - Remote Desktop for iPhone / iPad - Download Free Lite Version. RDP for easy access to a Windows PC

Remote Desktop (RDP) for iPhone - iPad

Frequently Asked Questions for RDP ?

General

Installation

Troubleshooting

Functionality

When is v 2.3 the product released

The product has been released, and can be downloaded from App Store. Changes between 1.0 and 2.0

- slimmer rdp protocol uses less resources
- fixed a set of protocol bugs
- new icons
- new mouse functions
- console mode
- view only mode
- enter, esc and tab allowed in a text macro

Changes in v 2.1:

- Solved DNS problem.
- Mouse scroll in landscape did not work.
- Delete session option.
- Memory warning as an option.
- Moved help to the Internet.

Changes in v 2.2:

- Vista/Windows 7 support
- 16 bit color mode
- Better memory handling

Changes in v 2.3:

- iPad support
- new zoom icon
- vibrate at dragging

Changes in v 2.4:

- support iOS4 (multi tasking)
- VGA screen

Difference between Lite and Paid version

Compared to the Lite version the full version has:
- Another cool key board
- More mouse functions: right button,drag and over (hover)
- Mouse wheel
- Text macro support
- Can handle 20 different Host configurations

Any support for Windows 200x servers or Vista/Windows 7

Version 2.2 includes support for Vista/Windows 7.
As to license issues with Microsoft Terminal Servers are not supported. Microsoft has patent rights on the RDP protocol, and the patent license we have with Microsoft allows only workstation access.

How to check, if it is a Windows HOME edition

In Windows, click Start - Programs - Accessories - System Tools - System information

Is the product related to r-desktop for UNIX

No, our rdp is not build on r-desktop, but on the information included with our RDP license from Microsoft.

Cannot find ctrl + alt + del

Remote Client Lite has no support for special keys. In the paid version, use second keyboard icon from the left , key ">>" and a new keyboard with ctrl+alt+del is displayed.

How to use dynamic IP address

If your XP PC does not have a fixed IP address or name, a solution could be a dynamic DNS name from a service as NO-IP The basic version of the service is free.

How to connect to your XP PC from the Internet

To allow a connection with the iPhone on the EDGE network or another wifi network, maybe at your local Cafe, you must configure the router/firewall protecting your Home network to allow traffic on port 3389. This could be a security risk! Read the router manual for advice. An example: I have a router at my house, which connect to the Internet. It has IP address 88.1.2.44 on the Internet. The router has a fixed IP address on the Internet, if your internet provider (ISP) gives a dynamic address, a solution could be to use a service as NO-IP
My XP PC has a fixed IP address on the local network (wifi) at 192.168.2.2
In the router firewall configuration I have configured, if it receives data on port 3389, forward it to 192.168.2.2.
When on the EDGE network with the iPhone, I will in mocha Remote Desktop as Windows PC IP write

88.1.2.44 , and as port 3389 (Not the IP address for the Mac!)

With canyouseeme.org it is possible to check if the router has been configured to allow port 3389 access. At field What port type 3389, and click [Check]. In the center of the page the result is shown (below some google ads)
If you open the router for port 3389 access, make sure to use a proper user/password in the XP PC Server, or your system will be at high risk.

How to remove Mocha Remote Desktop from the iPhone

In the iPhone home screen, hold down the RDP icon, until all icons start shaking. Now tap the program to delete, and you will be asked to confirm the removing

Cannot make a connection to the XP PC

As a start make sure you have configured the XP PC, to allow remote access
Either

- Wrong IP address for the XP PC.
- A firewall stopping access on port 3389.
- The iPhone/iPod is not on the same network as the XP PC. If using wifi, check wifi is enabled on the iPhone and not only the EDGE network. Also it is the same wifi network as your PC , and not your neighbors network.
- If the iPhone is not using wifi, but only the EDGE network, the IP address for the XP Server given in Mocha Remote Desktop must be your Home router IP address. The router must also be configured to forward port 3389 traffic to your PC. To open port 3389 could be a security risk. Check the router manual for advice.

How to find the IP address on a Windows PC

- In Windows Click on the start menu button and then on run
- Type "cmd" (without quotes) and hit enter
- A black DOS box is shown with a prompt
- Type ipconfig and hit enter

Keys as / @ : ; does not work

Mocha Remote Client send key codes as a US International Keyboard. The PC must be configured to use a US Keyboard.

RDP reports low on memory

Try to reboot the iPhone. If this does not help, use a smaller screen size.

Notice this message is only a warning. If a background program releases the memory it has allocated, RDP can continue running without problems. If it does not release, everyone will soon go low on memory, and applications may crash.

Unconfirmed reports tell downloading with itunes, may give installation problems, and the out of memory issue. Remove rdp from the iPhone, and hereafter download direct with the App Store application on the iPhone.